Today, an Indian customer conducted a trial run of the sesame slice production line they ordered. The entire production process includes sugar boiling, raw material mixing, feeding, spreading, forming, cooling, cutting, and finally conveying to the packaging line for bagging, boxing, and palletizing. Our company's production line is highly mature in terms of equipment and processes.
■1.Pre-Trial Preparation
Equipment Inspection:
Ensure that all machinery (sugar boiling pot, mixer, forming machine, cooling system, packaging machine, etc.) is in good condition.
Clean the equipment thoroughly to ensure no residue remains, complying with food hygiene standards.
Raw Material Preparation:
Prepare the raw materials specified by the customer (such as sesame, syrup, cooking oil, etc.), ensuring their quality meets requirements.
Parameter Settings:
Pre-set equipment parameters (such as mixing speed, forming pressure, baking temperature, and time) according to customer requirements.
Trial Plan:
Communicate with the customer to clarify the trial objectives and focus areas (e.g., equipment efficiency, product taste, appearance).
■2.Customer Reception
Equipment Introduction:
Provide a detailed introduction to the functions, features, and technical advantages of the sesame slice machinery.
Showcase key components of the equipment (such as molds, temperature control systems, and automated control systems).
Process Explanation:
Explain the production process in detail, including raw material mixing, forming, cooling, and packaging.
Safety Instructions:
Remind the customer of safety precautions, such as hazardous areas during equipment operation and operational guidelines.
■3.Trial Demonstration
No-Load Operation:
Start the equipment to demonstrate its no-load operation, ensuring it runs smoothly without abnormal noise.
Load Operation:
Add raw materials for actual production demonstration, allowing the customer to observe the equipment's operation.
Highlight the automation level and production efficiency of the equipment.
■4.Product Display And Testing
Product Sampling:
Take samples of freshly produced sesame slices from the production line for the customer to evaluate their appearance, color, and shape.
Taste Testing:
Invite the customer to taste the sesame slices and assess their texture, sweetness, crispiness, and other qualities.
Quality Inspection:
Demonstrate the quality inspection process (e.g., thickness measurement, ingredient analysis) to ensure the product meets standards.
■5.Q&A And Adjustments
Customer Feedback:
Listen to the customer's opinions and suggestions regarding equipment performance and product quality.
Parameter Adjustments:
Adjust equipment parameters (e.g., baking temperature, forming pressure) on-site based on customer needs to optimize product outcomes.
Issue Resolution:
If the customer raises questions or identifies issues, technicians should promptly address them and provide solutions.
Through the above process, the customer can gain a comprehensive understanding of the sesame slice machinery's performance and production capabilities, while building trust in the equipment. The trial run is not only an opportunity to showcase the equipment but also a crucial step in establishing a long-term cooperative relationship with the customer.